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Privacy Policy

This Privacy Policy is an electronic record under the Information Technology Act, 2000 and related rules. It applies to all access or usage of Skye wellness website and associated mobile applications operated by Skyewellness (“Company”, “We”, “Us”), registered at [Registered Address].

In accordance with Rule 3(1) of the Information Technology (Intermediaries Guidelines and Digital Media Ethics Code) Rules, 2021, we disclose here how we collect, use, store, share, and protect your personal information while you access or use the Website.

1. DEFINITIONS

  • Personal Data: Any information that identifies you (e.g., name, phone, email, address)
  • Sensitive Personal Data: Health-related information, prescription details, usage of nutritional supplements or drugs
  • Processing: Any operation performed on Personal Data — collecting, storing, transferring, deleting

2. OUR ROLE

We act as a Data Fiduciary under India’s Digital Personal Data Protection Act, 2023 (DPDP Act) controlling how your Personal Data is handled. The Website aggregates products from third-party vendors; we do not manufacture or ship products directly.

3. TYPES OF DATA WE COLLECT

  1. Data You Provide Directly
    1. Registration details: name, contact information, address
    2. Order-related information: purchase history, payment and delivery details
    3. Uploads: prescriptions for OTC/prescription drug orders
    4. Communications: emails, messages to customer support
  2. Automatically Collected Data
    1. Device, browser, and usage data (IP address, browsing actions)
    2. Location information when using the app
    3. Cookies and tracking technologies for analytics and personalization.

4. PURPOSES AND LEGAL BASIS FOR DATA PROCESSING

We process your data for:

  1. Registration, identity verification, order fulfillment
  2. Prescription validation and medical compliance
  3. Payment processing and fraud detection
  4. Analytics, product recommendations, and customer support
  5. Marketing (with opt-in consent)
  6. Legal compliance (e.g., record-keeping, tax, public health norms)

5. SHARING OF INFORMATION

We may share your data with:

  • Service Providers & Sellers: For order processing, prescription verification, delivery, payment
  • Legal Authorities: If required by law or regulation.
  • Marketing Partners: Only if you’ve opted in; you may withdraw consent at any time.
  • Aggregated Data: In de-identified form for internal analysis (non-identifiable).

All third parties are bound by confidentiality and data-protection obligations.

6. DATA SECURITY & STORAGE

We employ industry-standard measures (SSL/TLS, encryption, secure servers) to safeguard your data. Access to Personal Data is restricted to authorized personnel under confidentiality obligations. We retain data only as long as required for business or legal purposes, then securely delete or anonymize it.

7. YOUR RIGHTS UNDER DPDP ACT, 2023

As an individual, you have the right to:

  • Access and download your Personal Data
  • Correct or update inaccuracies
  • Request deletion (subject to legal retention obligations)
  • Withdraw previously given consent
  • Lodge a grievance for privacy-related concerns

Submit requests via [Support email]or call [Support Number]. We’ll address them within the timeframe mandated by law.

8. CHILDREN’S PRIVACY

We do not knowingly collect data from users under 18. If discovered, such data will be deleted immediately unless required for responding to a guardian or complying with law.

9. CHANGES TO THIS POLICY

We may update this Policy for compliance or operational reasons. Changes take effect when posted on the Website. We recommend reviewing it periodically. Significant updates may be notified via email or app notifications.

10. CONTACT US

For privacy inquiries or to exercise your rights, contact:

Email: [Skye wellness website]

Phone: [Support Number]

Address: [Registered Address]